Cancellation & Refund Policy

Eligibility depends on order status, the type/condition of the product and whether sourcing or dispatch has already started.

Cancellation

• Contact support as soon as possible with your BF-SHOP order reference.
• Orders already dispatched, collected or specially sourced may not be cancellable in the same way as unprocessed stocked orders.

Refunds

Approved refunds are returned through the appropriate payment route after the order and payment record are reviewed. Processing time may depend on the payment provider.

Damaged or incorrect items

Report a damaged or incorrect item promptly with the order reference and supporting photographs where relevant.

Dispatch fees

Where a third-party rider/dispatch service has already been engaged, any dispatch-related refund depends on whether that service can still be cancelled or recovered.